{"id":3525,"date":"2023-06-28T11:28:14","date_gmt":"2023-06-28T09:28:14","guid":{"rendered":"\/?page_id=3525"},"modified":"2024-11-20T09:27:09","modified_gmt":"2024-11-20T08:27:09","slug":"plaintes-et-reclamations-externe","status":"publish","type":"page","link":"\/index.php\/plaintes-et-reclamations-externe\/","title":{"rendered":"Plaintes et r\u00e9clamations externes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb column_padding=\u00a0\u00bb2&Prime; parallax=\u00a0\u00bbcontent-moving-fade\u00a0\u00bb parallax_image=\u00a0\u00bb3540&Prime; parallax_speed_bg=\u00a0\u00bb1.2&Prime; css=\u00a0\u00bb.vc_custom_1687946320322{margin-top: -50px !important;margin-bottom: -100px !important;padding-top: 200px !important;}\u00a0\u00bb el_class=\u00a0\u00bbacc\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1612282491004{padding-bottom: -100px !important;}\u00a0\u00bb][mk_page_title_box page_title=\u00a0\u00bbPLAINTES ET RECLAMATIONS\u00a0\u00bb section_height=\u00a0\u00bb200&Prime; bg_type=\u00a0\u00bbcolor\u00a0\u00bb bg_color=\u00a0\u00bbrgba(10,10,10,0.62)\u00a0\u00bb font_size=\u00a0\u00bb36&Prime; font_color=\u00a0\u00bb#ffffff\u00a0\u00bb underline=\u00a0\u00bbfalse\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][\/vc_column][\/vc_row][vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1612282553400{margin-bottom: px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #78ab42 !important;}\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1612282466118{margin-bottom: px !important;}\u00a0\u00bb][vc_column_text align=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1677677219102{margin-bottom: 0px !important;}\u00a0\u00bb]\n<h1>Formulaire de plaintes et r\u00e9clamations externes<\/h1>\n[\/vc_column_text][vc_separator color=\u00a0\u00bbwhite\u00a0\u00bb el_width=\u00a0\u00bb50&Prime; css=\u00a0\u00bb.vc_custom_1625124928637{margin-bottom: 10px !important;}\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column css=\u00a0\u00bb.vc_custom_1634653226262{margin-top: 50px !important;}\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1687946615642{margin-bottom: 0px !important;}\u00a0\u00bb]Plaintes et r\u00e9clamations peuvent \u00eatre entendues comme des synonymes de protestation, d\u2019insatisfactions, de revendication\u2026, elles constituent toutes les deux <strong>l\u2019expression d\u2019un m\u00e9contentement<\/strong>.<\/p>\n<ul>\n<li>&#8211; <u>La plainte<\/u>&nbsp; constitue une d\u00e9nonciation d\u2019un acte illicite<\/li>\n<li>&#8211; <u>La r\u00e9clamation<\/u> est quant \u00e0 elle une action de faire reconna\u00eetre un droit : contester une d\u00e9cision ou une action et demander de faire respecter un droit.<\/li>\n<\/ul>\n<p>La pr\u00e9sente proc\u00e9dure vise \u00e0&nbsp;:<\/p>\n<ul>\n<li>&#8211; Faciliter l\u2019expression, le recueil et la tra\u00e7abilit\u00e9 de tous les types d\u2019expressions de m\u00e9contentement qui peuvent \u00eatre formul\u00e9s par les personnes accompagn\u00e9es, ainsi que les partenaires et prestataires ext\u00e9rieurs<\/li>\n<li>&#8211; Organiser le traitement des plaintes et r\u00e9clamations<\/li>\n<li>&#8211; Communiquer sur leur traitement<\/li>\n<li>&#8211; Organiser l\u2019analyse en \u00e9quipe des plaintes et r\u00e9clamations et mettre en place des actions correctives<\/li>\n<\/ul>\n<h4 style=\"text-align: center;\"><a href=\"\/wp-content\/uploads\/2023\/06\/formulaire-plaintes-et-reclamations-externes-.pdf\" target=\"_blank\" rel=\"noopener\"><strong><em><span style=\"color: #008000;\">Formulaire plaintes et r\u00e9clamations externes<\/span><\/em><\/strong><\/a><\/h4>\n<p>&nbsp;[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb column_padding=\u00a0\u00bb2&Prime; parallax=\u00a0\u00bbcontent-moving-fade\u00a0\u00bb parallax_image=\u00a0\u00bb3540&Prime; parallax_speed_bg=\u00a0\u00bb1.2&Prime; css=\u00a0\u00bb.vc_custom_1687946320322{margin-top: -50px !important;margin-bottom: -100px !important;padding-top: 200px !important;}\u00a0\u00bb el_class=\u00a0\u00bbacc\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/4&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2&Prime; css=\u00a0\u00bb.vc_custom_1612282491004{padding-bottom: -100px !important;}\u00a0\u00bb][mk_page_title_box page_title=\u00a0\u00bbPLAINTES ET RECLAMATIONS\u00a0\u00bb section_height=\u00a0\u00bb200&Prime; bg_type=\u00a0\u00bbcolor\u00a0\u00bb bg_color=\u00a0\u00bbrgba(10,10,10,0.62)\u00a0\u00bb font_size=\u00a0\u00bb36&Prime; font_color=\u00a0\u00bb#ffffff\u00a0\u00bb underline=\u00a0\u00bbfalse\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/4&Prime; offset=\u00a0\u00bbvc_hidden-xs\u00a0\u00bb][\/vc_column][\/vc_row][vc_row fullwidth=\u00a0\u00bbtrue\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1612282553400{margin-bottom: px !important;padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #78ab42 !important;}\u00a0\u00bb][vc_column css=\u00a0\u00bb.vc_custom_1612282466118{margin-bottom: px !important;}\u00a0\u00bb][vc_column_text align=\u00a0\u00bbcenter\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1677677219102{margin-bottom: 0px !important;}\u00a0\u00bb] Formulaire de plaintes [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3525","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"\/index.php\/wp-json\/wp\/v2\/pages\/3525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"\/index.php\/wp-json\/wp\/v2\/comments?post=3525"}],"version-history":[{"count":8,"href":"\/index.php\/wp-json\/wp\/v2\/pages\/3525\/revisions"}],"predecessor-version":[{"id":3946,"href":"\/index.php\/wp-json\/wp\/v2\/pages\/3525\/revisions\/3946"}],"wp:attachment":[{"href":"\/index.php\/wp-json\/wp\/v2\/media?parent=3525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}